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We're using Exchange online and using Windows 10 clients with the Office version 1808 to 1809. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.We're getting slammed with people having problems with Outlook password boxes continually popping up all of a sudden. If an Answer is helpful, please click " Accept Answer" and upvote it.

Reference: How modern authentication works for Office 2013, Office 2016, and Office 2019 client apps Registry path: HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL Then add the following registry key to disable the modern authentication on the device and see if it helps: Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. Important: Follow the steps in this section carefully. Per current situation, I'd suggest reverting all the previous registry changes back, especially deleting the registry key below: Noticed that you are running Outlook 2016, but the registry settings you have tried so far are all intended for Outlook 2013("Office\15.0"), was this a typo?Īlready checked our O365 company settings and modern authentication is disabled completely for all users. Anybody got any ideas on how to fix this? It didn't work either, the modern authentication window was blank and useless. "AlwaysUseMSOAuthForAutodiscover"=dword:00000001 Already tried the other way around by "fixing" modern authentication window like this: It seems like something is forcing my outlook to use modern authentication instead of the old one and that's messing up the whole thing.

Already tried enabling it then disabling it again. It doesn't even make sense.Īlready checked our O365 company settings and modern authentication is disabled completely for all users. Fun fact: after doing so, I can see the dword Version being set back to 1 instead of 0 automatically. But as soon as I open Oultook it drops the modern auth window and it's blank again. Setting Version dword to zero in the registry lets me add the account in Mail (in control panel) because it drops the oldschool login window and that one works fine. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Common\Identity\EnableADAL (value set to 0)

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Common\Identity\Version (value set to 0) Already ran repair setup for Office and even reinstalled Office.

Nothing I've found online worked permanently so far: But every time I try to add an account to Mail (in control panel, so I can use it in outlook) it will drop the modern authentication window but it's blank so I'm stuck. Trying to make Outlook 2016 work on Windows Server 2008 R2 Standard with O365 accounts.